Terms of Service & Clinical SLA
Effective Date: January 1, 2026 • Version 3.4 • Governed by HIPAA & Digital Dental Data Standards
1. WorkDent Platform Purpose & Scope
WorkDent is a specialized professional network and CAD workflow coordination platform connecting licensed dental clinics, commercial dental laboratories, freelance CAD/CAM technicians, and dental equipment manufacturers. WorkDent provides digital infrastructure, escrow financial mechanics, portfolio verification, and peer communication tools.
2. HIPAA, GDPR & Patient Data De-Identification
All users submitting intraoral scans, CBCT DICOM stacks, or photograph data certify that Protected Health Information (PHI) has either been de-identified in compliance with 45 CFR ยง 164.514 or is transmitted under valid Business Associate Agreements (BAA) with WorkDent Inc.
3. WorkDent Milestone Escrow Architecture
To ensure zero counterparty risk:
- Funding: When a clinic or lab awards a CAD case or job, 100% of the project fee is held in the WorkDent Escrow Vault.
- Delivery: The assigned designer uploads the finished CAD construction files (.STL, .dentalProject, etc.).
- Inspection Period: The client has seventy-two (72) hours to inspect margin integrity, occlusal clearance, and request adjustments.
- Auto-Release: If no dispute or revision request is filed within 72 hours, the funds in escrow disburse automatically to the designer.
4. Clinical Quality Standards & Revisions
Every CAD technician on WorkDent is required to design within specified parameters:
If a design fails clinical fit or seating within the original prescription parameters, the technician must provide unlimited revisions at no additional charge.
5. Intellectual Property & File Ownership
Upon release of escrow payment, all right, title, and interest in the resulting CAD design files (STLs, milling trajectories, and construction parameters) belong exclusively to the ordering clinic or dental laboratory. The technician retains no rights to reuse the patient-specific geometry.
6. Account Security, Rate Limits & Cookie Management
WorkDent enforces rate-limiting protection across authentication endpoints (maximum 5 failed login attempts per 60-second window). Verified sessions are maintained via secure, encrypted 3-day persistent browser cookies. Users may invalidate their session immediately at any time by selecting "Sign Out".